The terms, written to be read before you sign.

What these terms are

These cover this website and the general shape of working with us. The document that actually governs your project is the build agreement you sign — it names your scope, your price, your dates and your acceptance criteria. Where the two ever disagree, the build agreement wins. Nothing on this website is an offer or a binding quote.

What we sell

One system, built and installed in your building, and a monthly retainer to keep it running. The one-time price covers hardware, engineering, integration, install, staff onboarding and your documentation pack. The retainer covers monitoring, updates, upkeep and support. Prices shown on this site are indicative ranges; your number is fixed in writing after the free analysis and holds for 30 days.

The 14-day guarantee

If it doesn't earn its place in your firm within 14 days of going live, you get every dollar back — hardware included.

We uninstall it, take the hardware back and refund every dollar you have paid us. The clock starts the day your staff can use it, not the day you sign. It is written into the build agreement, and these two conditions are the whole of it:

• The hardware comes back in the condition it went in, allowing for normal use.
• You tell us inside the 14 days. After that the guarantee has run, and the ordinary support terms apply.

What you own

You own the hardware outright once the one-time price is paid — it is yours, on your books, in your building. You own your data, your documents, your prompts and everything the system produces from them. Configuration, control narrative and network documentation are handed to you at install and are yours to keep and to share with your own IT provider or your examiner.

We keep ownership of our own tooling, deployment scripts and methods, and of anything we built before your project. Open-weight models carry their own licences; we name each one in your documentation pack.

What we need from you

An install needs a few things on your side, and a project stalls without them:

• Somewhere to put it — rack space or a closet shelf, a 20-amp circuit and a network port.
• Network and identity access for the integration, with someone authorised to approve it.
• A named person at your firm who can make decisions and answer questions during the build.
• Your own lawful basis for the data you put through it. You are the controller of your client information; we do not review what you load.

How you may use it

Use it for your firm’s work. Do not use it to break the law, to infringe someone else’s rights, or to process data you have no right to hold. Do not resell access to the system as a service to other firms without agreeing that with us first — a system sized for your practice is not sized for someone else’s.

The retainer, and ending it

The retainer runs for the first year, because an unmaintained system degrades quietly and an unpatched one is a liability. After the first year it continues month to month and either of us can end it with 30 days’ notice. If you end it, the system keeps running — we document everything so your IT provider can take it over. We will not disable, throttle or lock hardware you own.

Payment

Invoices are due on the terms named in your build agreement. Late payment can pause support work, but it does not affect anything you own — we will not reach into a system you have paid for.

What we do not promise

We do not warrant that a model’s output is correct, and neither should anyone. Everything a private AI drafts is a draft, and your professional judgment is still the thing your client is paying for. We do not promise the system makes you compliant — it removes the third-party-disclosure exposure, which is the largest single item, and it gives your risk assessment something concrete to point at. Policy, training and the assessment stay yours.

Liability

Where the law allows us to limit it, our liability for any claim is capped at what you have paid us in the twelve months before the claim, and neither of us is liable to the other for lost profits or indirect losses. Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law says cannot be limited.

This website

The content here is for information. We keep it accurate and we date the guidance pages, but statute and regulator guidance change, and nothing on this site is legal, medical or financial advice. Citations name their primary source so you can check it yourself. The text, layout and brand marks are ours; quote us with attribution, but do not republish pages wholesale.

Governing law

These terms and any build agreement are governed by the laws of the State of Florida, and the courts of Florida have jurisdiction.

Changes

We may update these terms for future work. Changes never apply retroactively to a signed build agreement, and we date them at the top of this page.

Questions about any of this

Call (941) 269-4881 or write to hello@handistack.com. Ask before you sign, not after — we would rather answer it twice.

These terms are between you and Handistack INC, 8 The Green #21526, Dover, DE 19901.